Accelerated Business Change Management

Consultant to the College of Life Sciences at a London University on their COVID-19 Lockdown transition to remote working, implementing full-function Microsoft Teams.  I designed the use of Planner for operational continuity and the flexibility to manage ad-hoc escalations in the volatile environment of the Pandemic.

My engagement included:

  • Management coaching

  • Team Leader coaching

  • Planner design

  • Management system cadence and reporting

  • Communications plan

  • Change management

  • Use of collaboration tools included in MS Teams.

I performed the Teams deployment and change management in March in response to the Pandemic.

As a Project Management trainer and Leadership coach I am an accomplished Business Change Manager for this project.

The University college Student Programmes Office was a basic use of teams for limited document sharing.

In the space of four days I led the transition off-site in the following way:

  • Trained the Manager on the use of the advanced functions available.

  • Trained the Team Leaders on the available functions.

  • Facilitated design workshops with manager and leads to determine their immediate needs.

  • Designed and ‘built’ their Teams environment using:

  • File sharing

  • Chat

  • Conversations

  • Planner

  • Channels

  • Video calls

I then ran training for the team and the upline management.

  • We then simulated remote calls and sharing as a test of knowledge

  • This took some additional training

  • We then moved some of the team offsite for two days before moving everyone.

We used basic Planner functionality, and then within the first offsite week we added the use of:

  • Checklists

  • Labels

  • Due Dates

  • Assignments

I then provided ongoing mentoring to the Manager on effective management of remote teams on Teams.


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